CRM Implementation: Introduced and managed rollout of CRM systems to improve sales tracking and customer visibility.

Process Flow Development: Designed and documented company-wide workflows to streamline operations and improve accountability.

Procurement & Vendor Setup: Developed purchasing and approval processes to ensure cost control and compliance.

Client Onboarding Framework: Built and standardized onboarding processes for clients to improve retention and delivery quality.

RFP Coordination: Managed RFP and RFI processes, coordinating technical and commercial inputs across multiple teams.

Office Relocation Project: Planned and executed complete office move within budget and timelines, coordinating vendors and logistics.

Technology Upgrade Initiative: Oversaw migration to cloud-based systems and improved digital collaboration across departments.

Event Management: Planned and delivered successful corporate and client-facing events, from logistics to communications.

Content & Campaign Support: Developed and managed digital marketing assets including LinkedIn content, proposals, and brochures.

Executive & Operational Support: Provided executive assistance, scheduling, and workflow coordination for senior leadership.

Financial Reporting Coordination: Supported finance with invoicing, reconciliations, and vendor management using Xero and M365 tools.